scratchies.pet accepts returns on all FULL PRICED items except for toys within 14 business days of your notified delivery date. 

PLEASE NOTE: items marked "final sale", discounted items or items purchased during a sale are final and cannot be returned or exchanged

All returned items must be in new and unused condition, with all original packaging (such as dust bags & hangers), tags and labels attached. If the item is returned damaged, we will not be able to process your return. Return shipping will be determined based on the size and weight of the order so contact us. You can also choose to return your order through a shipping carrier of your choice. A 10% - 20% restocking fee may be charged upon inspection of the return. Shipping and return costs will not be refunded. If you choose to receive a return label from us, the cost of shipping will be deducted from your refund.

Please email us at ok@scratchies.pet to obtain start a return.

Once your return is received, allow 5 - 7 business days for your return to be processed. After your return is processed, it may take 5 - 7 business days to appear on your credit card.

We reserve the right to deny a refund if returned merchandise does not meet our requirements, i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging. If your return is not accepted, it will be sent back to you and a refund will not be issued.

Toys are FINAL SALE for sanitary and hygiene reasons. 

If you have any issues with defective, wrong/incorrect, or damaged items or issues due to our error, you must contact us within 7 days of delivery. Any shipping or return costs will not be refunded in any case.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.