Where do you ship?

We ship to all 50 U.S. states, including Hawaii & Alaska.

What are your shipping rates?

The shipping cost is calculated based on the weight & destination of your order. Free shipping is available for orders over $35 except to Hawaii & Alaska during non-sale periods. We do not offer expedited shipping at the moment.

When will my order be shipped?

Order will be shipped during business orders within 2 - 3 business days. We are not responsible for any shipping delays (including delays due to severe weather conditions).

When should I expect my order?

Our delivery times are estimated (in business days) only and not guaranteed. Orders should be delivered within 5 - 7 business days, but there may be some delays with the chosen shipping carrier.

What do I do if I never received my order?

Please contact us if you do not receive your order after 10 business days. Also note that scratchies.pet is not held responsible for:

• Mistakes or errors made by the shipping carrier (i.e. USPS or UPS) such as delays or lost packages.

• Delays in shipping due to natural disasters or extraordinary circumstance (i.e. snowstorms or hurricanes).

• Incorrect address or shipping information provided by customers or issues with P.O. boxes.

• Stolen packages after delivery.

• Damages to property caused by the shipping carrier.

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at ok@scratchies.pet

Last updated: November 2, 2022